Shipping policy

Shipping policy

Thank you for shopping with Plaasmeisie se Kombuisie. This policy explains how we prepare and deliver your order.

Processing your order. Orders are prepared and dispatched within [1–2] business days (excluding weekends and public holidays). You will receive a confirmation email, SMS or WhatsApp with tracking details once your parcel is on its way.  Please ensure your information is stored correctly.

Delivery times and rates. We deliver within [South Africa] using trusted courier services. Estimated delivery times from dispatch: major centres [2–4] business days; outlying areas [3–8] business days. Collections at the registered address is free.  Delivery rates are calculated at checkout based on your selected delivery option [Pudo Locker to Locker, Locker to Address, Collection or Delivery within Nigel Heidelberg & Springs] delivery address and the contents of your order.

Where we deliver. We currently deliver [within South Africa only]. If your delivery address falls outside our delivery area, we will contact you to cancel and refund your order.

Damaged, delayed or lost parcels. If your parcel arrives damaged, please contact us within [7] days of delivery and include a photo of the item and its packaging. If your parcel has not arrived within [10] business days of dispatch, contact us and we will investigate with the courier.

Questions. Contact us at santana@earthowl.co.za or 063 062 2091